The OnGuard applet needs to run in Safari's “Unsafe mode” to perform health checks. Workaround: Uninstall the old Java component if it exists and keep the latest Java version. Symptom/Scenario: The ClearPass OnGuard Dissolvable Agent might not work properly if the client machine runs two different Java versions-for example, Java 6 and Java 7. Click Manage Website Settings, look for your portal Web site IP/name, and select Run in Unsafe Mode. Allow plugins should already be selected. Workaround: Go to Safari menu > Preferences > Security > Allow. Scenario: New security restrictions in Mac OS X 10.9 and Safari 7 prevent the launch of the OnGuard Web Agent. Symptom: The OnGuard Web Agent applet fails to launch on Mac OS X 10.9. Use the Firefox, Internet Explorer, or Safari browser. This is an issue with Chrome, not with ClearPass. Workaround: The Java plugin is now deprecated in Chrome 42.x and above. Symptom: The OnGuard Web Agent does not work with Chrome on Mac OS X with Java 7 or 8 installed. It can be downloaded from the following URL: To have health data collection work correctly in 64-bit Windows 7, please use the JRE version provided by CPPM.

Open topic with navigation Dissolvable Agent Table 1: Known Issues in the Dissolvable Agent

Applet viewer mac os x